Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and 11ph2 ("the Company," "we," "us," or "our") governing your access to and use of the 11ph2 online gaming platform, accessible at https://11ph2.app and all associated subdomains, mobile interfaces, and services (collectively, the "Platform").

By creating an account, logging in, making a deposit, participating in any game or promotion, or otherwise accessing any feature of the 11ph2 Platform, you acknowledge that you have read these Terms in their entirety, that you understand them, and that you agree to be legally bound by them. If you do not agree to any part of these Terms, you must immediately cease using the Platform and close your account.

These Terms should be read in conjunction with our Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference and form part of the overall agreement between you and 11ph2.

2. Eligibility

To register and maintain an account on the 11ph2 Platform, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age, in accordance with Philippine gaming regulations applicable to casino-style online gambling.
• You must be a natural person (not a corporation, trust, partnership, or other legal entity).
• You must be physically located in a jurisdiction where online gambling is legal and not prohibited by applicable law at the time of play.
• You must not be a current employee, contractor, director, officer, or agent of 11ph2, nor an immediate family member of any such person.
• You must not have been previously excluded, suspended, or banned from the 11ph2 Platform or any affiliated platform.
• You must not be registered on any self-exclusion list maintained by PAGCOR or any other recognized gaming authority.
• You must have full legal capacity to enter into a binding contract under Philippine law.

3. Account Registration

Each individual may hold only one (1) registered account on the 11ph2 Platform. The creation of multiple accounts by a single individual — whether using different names, email addresses, payment methods, or devices — is strictly prohibited and constitutes a material breach of these Terms.

When registering an account, you agree to:

• Provide accurate, complete, and truthful information in all registration fields, including your full legal name, date of birth, residential address, and contact details.
• Promptly update your account information if any details change, to ensure your records remain accurate at all times.
• Not impersonate any other person or use a false identity during registration or at any subsequent point.
• Submit to identity verification (KYC — Know Your Customer) procedures as required by 11ph2 or applicable Philippine regulations, including the submission of valid government-issued identification documents.

11ph2 reserves the right to refuse account registration, suspend an existing account, or terminate an account at its sole discretion if it determines that any registration information is false, misleading, or incomplete, or if the applicant does not meet the eligibility criteria set out in Section 2.

4. Account Security

You are solely responsible for maintaining the confidentiality and security of your 11ph2 account credentials, including your username, password, and any two-factor authentication codes. You agree to:

• Choose a strong, unique password that is not used for any other online service.
• Enable two-factor authentication (2FA) where available, as an additional layer of account protection.
• Never share your login credentials with any third party, including family members, friends, or any person claiming to represent 11ph2.
• Log out of your account after each session, particularly when using a shared or public device.
• Notify 11ph2 support immediately if you suspect unauthorized access to your account or believe your credentials have been compromised.

11ph2 will never ask for your password via email, live chat, or telephone. Any communication requesting your password should be treated as fraudulent and reported to our support team immediately. The Company accepts no liability for losses arising from your failure to maintain the security of your account credentials.

5. Deposits & Withdrawals

All financial transactions on the 11ph2 Platform are conducted in Philippine Peso (PHP / ₱) unless otherwise specified. The following terms apply to all deposits and withdrawals:

5.1 Deposits

• Deposits may be made via approved payment methods including GCash, PayMaya / Maya, bank transfer (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), and debit card.
• The minimum deposit amount is ₱100. Maximum deposit limits may apply depending on your account verification status and chosen payment method.
• Deposits are credited to your 11ph2 account balance upon confirmation from the payment provider. Processing times vary by method.
• You may only deposit funds from payment accounts registered in your own name. Third-party deposits are strictly prohibited.

5.2 Withdrawals

• Withdrawals will only be processed to a payment account registered in the same name as your 11ph2 account. Withdrawals to third-party accounts are not permitted.
• Before processing a withdrawal, 11ph2 may require completion of KYC verification, including submission of valid government-issued identification and proof of payment method ownership.
• Withdrawal requests are subject to review. 11ph2 reserves the right to delay or decline a withdrawal if there are reasonable grounds to suspect fraud, money laundering, or a breach of these Terms.
• Bonus funds and winnings derived from bonus funds may be subject to wagering requirements before they become eligible for withdrawal. See Section 6 for full bonus terms.

6. Bonuses & Promotions

11ph2 may offer bonuses, free spins, cashback, reload offers, and other promotional incentives to eligible players from time to time. All bonuses and promotions are subject to the following general terms, as well as any specific terms communicated at the time the offer is made:

• Bonuses are available to eligible registered players only. 11ph2 reserves the right to determine eligibility at its sole discretion.
• Each bonus offer may only be claimed once per player, per household, per IP address, and per device, unless explicitly stated otherwise.
• Bonus funds are subject to wagering requirements before any associated winnings may be withdrawn. The applicable wagering requirement will be stated in the specific promotion terms.
• Bonuses must be used within the validity period specified in the promotion terms. Expired bonuses are forfeited automatically.
• Certain games may contribute differently to wagering requirements, or may be excluded entirely. Refer to the specific promotion terms for game contribution rates.
• 11ph2 reserves the right to modify, suspend, or cancel any bonus or promotion at any time, with or without prior notice, where there is reasonable cause to do so.
• Any attempt to abuse, exploit, or manipulate bonus offers — including through the use of multiple accounts, coordinated play, or any other method — will result in the forfeiture of all bonus funds and associated winnings, and may result in account suspension.

7. Game Rules & Fairness

All games available on the 11ph2 Platform are provided by licensed third-party game suppliers. Random Number Generator (RNG) games are independently certified for fairness by accredited testing laboratories. Live dealer games use physical equipment — cards, dice, and roulette wheels — operated by professional dealers in certified studios.

• The rules applicable to each game are displayed within the game interface. It is your responsibility to familiarize yourself with the rules of any game before placing a wager.
• In the event of a discrepancy between the result displayed on your screen and the result recorded on the 11ph2 server, the server record shall be the definitive and binding result.
• In the event of a technical malfunction during a game round, the affected round may be declared void and any wagers placed during that round will be refunded. 11ph2 accepts no liability for losses arising from technical malfunctions beyond its reasonable control.
• Minimum and maximum bet limits apply to all games and are displayed within the game interface. These limits may be adjusted by 11ph2 at any time.

8. Prohibited Conduct

The following conduct is strictly prohibited on the 11ph2 Platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of funds, and referral to relevant authorities:

• Creating or operating more than one account on the Platform.
• Providing false, misleading, or fraudulent information during registration or at any subsequent time.
• Using the Platform for any unlawful purpose, including money laundering, fraud, or financing of illegal activities.
• Attempting to exploit software bugs, errors, or vulnerabilities in any game or Platform feature.
• Using automated software, bots, scripts, or any artificial intelligence tools to gain an unfair advantage in any game.
• Colluding with other players to manipulate game outcomes.
• Engaging in any form of cheating, including card marking, chip dumping, or any other deceptive practice.
• Harassing, threatening, or abusing other players or 11ph2 staff members through any communication channel.
• Attempting to reverse-engineer, decompile, or otherwise tamper with any part of the Platform's software or infrastructure.
• Accessing the Platform from a jurisdiction where online gambling is prohibited by law.

9. Responsible Gaming

11ph2 is committed to promoting responsible gaming and takes its obligations in this area seriously. We provide a range of tools to help players manage their gaming activity, all accessible from the account dashboard:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit.
• Loss Limits: Set limits on the amount you can lose within a defined period.
• Session Time Reminders: Receive notifications when you have been playing for a specified duration.
• Cooling-Off Period: Temporarily suspend your account for a period of your choosing.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the Platform. Self-exclusion requests are processed promptly and cannot be reversed during the exclusion period.

Access to the 11ph2 Platform is strictly limited to individuals aged 21 and above. 11ph2 employs age verification procedures to prevent underage gambling and will immediately suspend any account found to belong to a person under the age of 21.

10. Intellectual Property

All content on the 11ph2 Platform — including but not limited to text, graphics, logos, icons, images, audio clips, game software, and the overall design and layout of the Platform — is the property of 11ph2 or its licensors and is protected by applicable intellectual property laws, including copyright and trademark law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial gaming purposes only. This licence does not permit you to:

• Copy, reproduce, distribute, or publicly display any content from the Platform without prior written consent from 11ph2.
• Modify, adapt, translate, or create derivative works based on any Platform content.
• Use any 11ph2 trademarks, logos, or brand elements without prior written authorisation.
• Frame or mirror any part of the Platform on any other website or application.

11. Limitation of Liability

To the fullest extent permitted by applicable law, 11ph2 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of funds resulting from unauthorized access to your account due to your failure to maintain the security of your credentials.
• Interruptions to the Platform caused by technical failures, maintenance, or circumstances beyond our reasonable control.
• Losses arising from your reliance on information provided on the Platform for purposes other than gaming.
• Any loss or damage arising from your breach of these Terms.

Nothing in these Terms shall limit or exclude 11ph2's liability for fraud, gross negligence, or any other liability that cannot be excluded or limited under applicable Philippine law.

12. Termination & Suspension

11ph2 reserves the right to suspend or terminate your account at any time, with or without prior notice, if:

• You breach any provision of these Terms.
• We have reasonable grounds to suspect fraudulent, abusive, or illegal activity on your account.
• You fail to complete required KYC verification within a reasonable timeframe.
• We are required to do so by applicable law, regulation, or order of a competent authority.

Upon termination of your account, any real-money balance remaining in your account (excluding bonus funds and winnings derived solely from bonus funds subject to incomplete wagering requirements) will be returned to you via your registered payment method, subject to completion of any outstanding verification requirements and deduction of any amounts owed to 11ph2.

You may close your account at any time by contacting 11ph2 support. Account closure requests will be processed within a reasonable timeframe. Closing your account does not affect any rights or obligations that arose prior to the closure date.

13. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions. The Philippine Amusement and Gaming Corporation (PAGCOR) serves as the primary regulatory authority overseeing the operations of 11ph2 in the Philippines.

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or your use of the 11ph2 Platform, you agree to first attempt to resolve the matter informally by contacting our support team. 11ph2 will make reasonable efforts to resolve any dispute within thirty (30) calendar days of receiving written notice.

If a dispute cannot be resolved informally, both parties agree to submit to the exclusive jurisdiction of the competent courts of the Republic of the Philippines. Nothing in this clause shall prevent 11ph2 from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

14. Amendments to These Terms

11ph2 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, we will notify registered players by posting a notice on the Platform and, where practicable, by sending a notification to the email address associated with your account.

The updated Terms will take effect on the date specified in the notice. Your continued use of the 11ph2 Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must stop using the Platform and close your account before the effective date.

It is your responsibility to review these Terms periodically to stay informed of any changes. The "Last Updated" date at the top of this page indicates when the Terms were most recently revised.

15. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any aspect of the 11ph2 Platform, please contact our support team through the following channels:

• Live Chat: Available 24/7 directly within your 11ph2 account dashboard. Average response time is under 3 minutes.
• Email: [email protected] — responses within 24 hours on business days.

For responsible gaming support and self-exclusion requests, please visit our dedicated Responsible Gaming page, where you will find full details of available tools and external support resources.

11ph2 — https://11ph2.app · Serving Filipino players nationwide, including Manila, Cebu, Davao, Quezon City, and Makati.